Products and Services delivery - Date and Time slots:

 

The time slots provided at the time of checkout can be selected by the user. These are the preferred date and time slots of the customer. We strive to do deliveries on the selected date and time slot but it is NOT A GUARANTEE. We are committed to doing delivery of products and services ordered until 24 hours of the requested delivery date and time

slot. 

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1. For day time delivery, delivery time ranges from 10 AM to 8 PM

2. For midnight orders, delivery could be made anytime between 11:00 PM to 12:30 AM.

3. In the case of remote locations/small towns, it can be made from 10 PM to 12:30 AM.

4. No refund will be made in case orders fail to be delivered within the provided time slot.

5. Only one attempt for delivery will be made. Please confirm the availability of the recipient before choosing the delivery time. If the recipient is not available at the time of delivery, a second attempt will not be made and the order will be cancelled. No refund will be made in such a case.

6. Delivery timings, if promised cannot be guaranteed in case of special circumstances like extreme weather conditions, riots, strikes, elections, bandhs, during rush days like Valentine's Day, Mother’s Day, Rakhi, New year Eve etc. The order cancellation would not be possible in such circumstances and the order will be executed on consecutive days.

7. Special day deliveries are processed until 52 hours of the requested delivery date and time slots.

Special days for us are - Mother’s Day, Father’s Day, Diwali, Holi, Valentine’s Day, Rose day, Teddy day, Proposal Day, Hug Day, Kiss Day, Friendship Day, Raksha Bandhan, Christmas and New Year.

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Delivery:

 

Title and risk of loss for all products ordered by you shall pass on to you upon Nutbit choco's shipment. Thereafter Nutbit choco will not be responsible for any loss or damage to the product.

 

If the recipient receives the products in damaged condition

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1. Recipients should check the products delivered (cakes, flowers, any other)before signing the receipt.

2. If a product delivered is found damaged, the recipient should refuse to accept it and immediately inform Customer Care.

3. Any issues with the products delivered should be reported within 1 hour of receipt, after that no request of replacement or refund will be entertained

4. Courier product complaints should be informed within 10 hours after delivery. Complaints coming after 10 hours will not be undertaken.

Minimalistic and cosmetic damages like -

1. Name/ message on cake not written.

2. Name and message not attached with flowers.

3. Cream of cake/decoration on cake/flowers packaging issues - will not be eligible for refunds/replacements until unless they are severely damaged.